Returns & Exchanges
At GOTRAX, we want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters, bikes, and accessories. If you are not completely satisfied with your performance ride, we are here to help you with a seamless return or exchange process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Gear
Ensure the product is in its original packaging with all chargers, manuals, and components included to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt for verification.
Inspection and Refund
Once our technicians inspect the returned item for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing