Frequently Asked Questions
Everything you need to know about your GOTRAX ride.
How long does shipping take for GOTRAX electric scooters?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is the return policy for GOTRAX products?
We offer a 30-day return policy for most items. The product must be in its original packaging and in new, unused condition to qualify for a full refund.
Do GOTRAX electric bikes come with a warranty?
Yes, all GOTRAX electric bikes and scooters come with a limited 180-day or 1-year warranty (depending on the model) against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for financing.
Are GOTRAX products waterproof?
Most of our scooters and bikes have an IP54 water-resistance rating, which means they can handle light splashes and rain, but they should never be submerged or used in heavy downpours.
Where can I find replacement parts for my scooter?
Replacement parts such as tires, batteries, and chargers are available directly on our website under the 'Accessories' section.